Walkin- 8th July- Female- Customer Care Representative Glu Mobile In Hyderabad

Walkin Drive: Female Customer Care Representative (Both Fresher & Experience)


Walkin Date: Saturday, 8 th July,2017


Timings: 10:00 AM to 5:00 PM IST


Venue: 
GLU MOBILE: 
Western Pearl, 3rd Floor,
Survey.No.10, Kondapur Main Road,
Cyberabad, Hyderabad-500084
LANDMARK : Beside Google Office, Kondapur. 


Contact Number: 040-49496666


Customer Care Representative (Non-Voice)

The key responsibilities of the Customer Care Representative are to address all emails for our Fashion Based game (iPhone /iPod /iPad/ Android/Tablets, etc.) and work with various departments via your reporting structure to obtain the necessary feedback, fixes and/or solutions for our customers. This position is a full-time position. 

Responsibilities:
• Resolves game/service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in a timely manner.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Work with seniors to prepare responses for known issues in anticipation of new game updates or existing issues.
• Research the proper answer for customers using available resources.
• Provide consistent quality support for all products.
• Stay updated on the current trends and issues, and be ready to answer an email
• Reporting any trends/issues reported by the players.
• Keep records of customer interactions, process customer accounts and maintain documents

Desired Candidate Profile

Required Skills:

• Freshers or any experience in Customer Service or Fashion products; if experienced: proven success working in a high-volume environment
• Ability to shift priorities appropriately, as required
• Excellent written and verbal communication skills
• Self-Leader and Quick learner
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Good understanding of the Internet and social media
• Game or Fashion industry experience is plus
• Mobile gaming experience is a plus
• Experience using a Customer Relationship Management (CRM) tool is a plus (Example: Zendesk, salesforce, Helpshift etc.)
Professional Attributes
• Good communicator who possesses strong written and oral communication skills.
• Customer centric and has the urge to achieve customer satisfaction.
• Enthusiastic, energetic and outgoing.
• Possesses a positive attitude and excited about working at Glu Mobile
• Provides cross-functionally support when necessary with a roll-up-your-sleeves attitude towards getting things done. Does not pass the buck, even if it is not within your job description.
• Able to listen to and implement constructive criticism.
• Well-organized and detail-oriented.
• Strong team player.

Company Profile:

Griptonite Games India Pvt Ltd

Glu Mobile (NASDAQ:GLUU) is a leading global developer and publisher of free-to-play games for smartphone and tablet devices. Glu is focused on creating compelling original IP games such as GUN BROS, DEER HUNTER, BLOOD & GLORY, and SAMURAI VS. ZOMBIES DEFENSE on a wide range of platforms including iOS, Androidâ„¢, Windows Phone and MAC OS. Glu's unique technology platform enables its titles to be accessible to a broad audience of consumers globally. Founded in 2001, Glu is headquartered in San Francisco with teams outside Seattle and in Canada, China, India, Korea and Russia. 

Recruiter Name:Ms. Sujatha

Contact Company:Griptonite Games India Pvt Ltd

Salary:Not Disclosed by Recruiter 

Industry:Animation /  Gaming

Functional Area:ITES ,  BPO ,  KPO ,  LPO ,  Customer Service ,  Operations 

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time 

Click Here To Apply