The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience, and resourcefulness.
We're looking for brilliant, full-time English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you're quick on your feet and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day. This role will be supporting Groupon International Operations.
Responsibilities :
Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Be the first point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
Research information and troubleshoot problems using available resources.
Skills and Qualification:
Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer based role for up to 8 hours a day
Ability to work in any shift based on business needs.
Minimum Experience: Fresher - 2014, 2015, 2016,2017 / 0 - 3 Years experience
We're looking for brilliant, full-time English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you're quick on your feet and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day. This role will be supporting Groupon International Operations.
Responsibilities :
Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Be the first point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
Research information and troubleshoot problems using available resources.
Skills and Qualification:
Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer based role for up to 8 hours a day
Ability to work in any shift based on business needs.
Minimum Experience: Fresher - 2014, 2015, 2016,2017 / 0 - 3 Years experience
Desired Candidate Profile
- E-Commerce Product Organization Hiring CSR / Sr.CSR
Walk-In Drive on July 29th
Walk-In Timing: 8.30 AM to 2.00 PM
Title: Customer Support Representative & Sr.Customer Service Representative
Process: Non-Voice (Email & Chat)
Fresher Batch - 2014, 2015,2016 & 2017
Experience: 0 - 3 years
Communication: Excellent Verbal and Written Communication is mandatory
Work Timings: Night Shift -predominantly
Transportation: Cab Provided
Dress Code: Casuals
Work Envy: Flexible and Friendly
Work Location: Bangalore
Education: Any UG / PG should be completed
Notice Period : Immediate Joiners preferred
Contact Person: Prakash - TA Team (HR)
Contact No: +91- 8046519999
Gopalan Global Axis (IT SEZ) - (Unisys & Harman Building) 3rd Floor, G-Block, Road 9, KIADB Export Promotion Area , Whitefield, Opp Satya Sai Hospital, Bengaluru 560066 "
Note : Please carry your original ID proof (PAN card, Driving License or Aadhar Card) along with all your original educational & employment documents