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More Walk-ins In Hyderabad
View Or Apply Job
More Walk-ins In Hyderabad
Job Description
We invite Freshers and Experienced candidates with good communication skills for below role.
Current Role : Transportation Operations Specialist
Walk-in dates : 19th to 24th September 2016 (Monday to Saturday)
Timings: 10AM to 2PM
Venue: Amazon Development Centre India Private Limited, Building No: 9, 10th floor, Mind Space IT Raheja Park, Hitech City, Hyderabad 500081
Job Location Hyderabad
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Compensation details :
Transportation Operations Specialist (Full Time) - 295000/- to 380000/-
Transportation Operations Specialist (Fixed Term Contract) - 326000/-
Additional Benefits:
Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Eligibility Criteria : Transportation Operations Specialist - Minimum qualification is Graduation.
Transportation Operations Specialist
TOC Overview
TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to customers. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Preview of a Transportation Operations Specialist
A Trans Ops Specialist facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A Trans Ops Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone
Responsibilities include, but are not limited to:
Salary: INR 3,00,000 - 3,75,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Current Role : Transportation Operations Specialist
Walk-in dates : 19th to 24th September 2016 (Monday to Saturday)
Timings: 10AM to 2PM
Venue: Amazon Development Centre India Private Limited, Building No: 9, 10th floor, Mind Space IT Raheja Park, Hitech City, Hyderabad 500081
Job Location Hyderabad
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Compensation details :
Transportation Operations Specialist (Full Time) - 295000/- to 380000/-
Transportation Operations Specialist (Fixed Term Contract) - 326000/-
Additional Benefits:
Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Eligibility Criteria : Transportation Operations Specialist - Minimum qualification is Graduation.
Transportation Operations Specialist
TOC Overview
TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to customers. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Preview of a Transportation Operations Specialist
A Trans Ops Specialist facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A Trans Ops Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone
Responsibilities include, but are not limited to:
- Communicate with stakeholders (over phone or email) with a problem solving attitude.
- Understand the issue and make best use of the available resources to resolve the issue.
- Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Ensure to surpass all performance and quality goals
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
- Develop and/or understand performance metrics to assist with driving business results.
- Providing real-time customer experience by working in 24*7 operating environment.
- Bachelors degree Preferably in Engineering
- Excellent communication skills Verbal and Written
- Good knowledge of working over internet and an ability to successfully navigate websites
- Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service
- Demonstrated ability to work in a team in a very dynamic environment
- Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
Salary: INR 3,00,000 - 3,75,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
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