Amazon - Hyd Mega Walkin Drive from Aug 30 - Sep 3 for CS & SS

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Job Description

We invite Freshers and Experienced candidates with good communication skills for below role:

For any queries contact IMRAN- 7207658806 or Email- imransh@amazon.com

Current Roles : 

• Seller Support
• Customer Service Associate

Walk-in dates : 30th August - 3rd September 2016
Timings: 10AM to 3PM 

Venue: Amazon Development Centre India Private Limited, Building No: 9, 10th floor, Mind Space IT Raheja Park, Hitech City, Hyderabad 500081

Job Location: Hyderabad

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Compensation details :

Seller Support Associate 274000/- to 380000/-

Customer Service Associate (Full Time) 173000/- to 350000/-

Additional Benefits: 
Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers and performance incentive (if applicable).

Eligibility Criteria :

• Seller Support Associate Minimum qualification is Graduation.
• Customer Service Associate Minimum qualification is 10+2.

Customer Service Associate: 
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. 

Knowledge & Skills Required
Communication Skills: 

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Seller Support Associate: 

Summary of Responsibilities 

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Thanks & Regards
Imran Shaik 
Amazon HR Team
(M) 7207658806 (E) imransh@amazon.com

Salary: INR 1,75,000 - 3,75,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)

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